Student  Support for  the Online Environment

Welcome to the new Student Support page.
 

Click this link for Student Tutorials (Blackboard and More)
What is a Hybrid Course?
A hybrid course is a course in which the content is delivered in a blend of face-to-face and online. Between 40% and 60% of the content will be delivered online. Students need regular access to a computer with a high speed Internet Connection.  		What is an Online Course?
In an online course, 100% of the content is delivered online. Proctored testing/assessment may be required. Students need regular access to a computer with a high speed Internet connection.

What is a Face-to-Face Course?
In a face-to-face course, class time is delivered at the designated campus in a classroom, lab, etc.  The course may or may not include web content as enhancement.

Am I Ready For The Online Environment?

Click this link to test your readiness for the online environment: SmarterMeasure

Technology Resources for Windows Users

Technology Resources for Mac Users


Internet Explorer 8 download ( IE 9 is not compatible with Blackboard)

Firefox 3.6 download (Firefox v 5.0 is not compatible with Blackboard)

Blackboard - Browser Compatibility (Google Chrome is not compatible)

Adobe Acrobat Reader download (select your operating system, etc)

MS Word Viewer download (Windows only)

PowerPoint 2007 Viewer download (Windows only)

Windows Media Player download (choose operating system )

Flash Player plug-in download (choose operating system and browser)

Java download  (Windows, Solaris or Linux)

Adobe Acrobat Reader download (select your operating system, language and version)

Firefox download (Mac version)

Blackboard - Browser Compatibility (Google Chrome not compatible)

Windows Media Player download (choose operating system )

Flash Player plug-in download (choose operating system and browser)

Java download (OS X 10.6 Update 4)

 

I.T. Helpdesk

Student Blackboard Support
I.T. Contact Information

Phone: 608.757.7711

Central Location: Room 2409

Monroe Location: Room 310

 Contact the I.T. Helpdesk with the following kinds of questions:

Our Blackboard helpdesk is available 24 hours a day, 7 days a week to answer technical questions about Blackboard.  Call their toll-free number: 1-866-588-8279

If you need further help:

 

Betsy Rezel

erezel@blackhawk.edu

608.743.4450

Access the Blackboard Tutorials for common topics.

Access Blackboard's knowledge bank at their support center:

Blackboard Online Support Center

On the left of the screen:
click Course Delivery > Students ...for tutorials on "anything" a student needs to do in Blackboard.

Computer Tutoring Services

Tutors are available for walk-in support for general computer use, MS Office, BTC Webmail, Banner Web and general Internet use.

Central Campus

Spring 2012 Computer Tutoring Hours

 

When:

Monday thru Thursday:

9:00am - 5:00

Friday: 9:00am - 1:00pm

 

Where: Room 1510

 Beloit Center -

 

 

When:

Wednesday:  6:00 - 8:00pm
Friday: 9:00am - 1:00pm

 

 

Where: Room 112

 

Monroe Campus

Fall 2011 Computer Tutoring Hours
 

 Monday: 12:30 to 2:30 PM in room 101
Tuesday: 2:30 to 5:30 PM in room 302

Wednesday: 10:00 to 2:00 PM in room 302

Thursday: 2:30 to 5:30 PM in room 101

 Friday: 10:00 AM to 1:00 PM in room 302

 

BTC Resources

General Computer Resources

(Enter 53547 Zip Code to find BTC on the Apple Website)